Warranty Policy

At Hartool, we are committed to providing high-quality products. This Warranty Policy explains the coverage and conditions for items purchased from our store.

Warranty Coverage

All products are covered by a 12-month limited warranty from the date of delivery. This warranty applies to defects in materials and workmanship under normal use.

What Is Covered

Manufacturing defects
Faulty materials or workmanship
Product malfunctions under normal and intended use

What Is Not Covered

This warranty does not cover:

Normal wear and tear
Damage caused by misuse, abuse, or negligence
Accidental damage
Unauthorized repairs or modifications
Improper use or installation

How to Make a Warranty Claim

To submit a warranty claim, please contact us with:

Your order number or proof of purchase
A clear description of the issue
Photos or videos showing the defect (if applicable)

Contact Details:
Email: Hartool@support.com
Phone: +44 7186 1881872

Warranty Resolution

If your claim is approved, Hartool will:

Repair the product, or
Replace the product with the same or similar item, or
Issue a refund if repair or replacement is not possible

Shipping Costs

If the claim is approved, we may cover shipping costs for replacement
If the claim is not approved, shipping costs may be the customer’s responsibility