At Hartool, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or refund under the conditions below.
Return Eligibility
You may return an item within 30 days of delivery if:
- The item is unused and in its original condition
- The item is returned in its original packaging
- Proof of purchase (order number or receipt) is provided
Return Process
To initiate a return, contact us:
Email: Hartool@support.com
Phone: +44 7186 1881872
Please include:
- Your order number
- Reason for return
- Photos (if damaged or defective)
We will provide return instructions once your request is approved.
Refunds
- Refunds are processed after inspection of returned items
- Approved refunds are issued to the original payment method
- Processing time: 3–7 business days after approval
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect:
- Contact us within 48 hours of delivery
- Provide photos as evidence
We will offer a replacement or full refund at no cost.
Return Shipping Costs
- If the issue is our fault, we cover return shipping
- Otherwise, customers may be responsible for return shipping fees
Shipping fees are non-refundable unless the return is due to our error.
Non-Returnable Items
- Used or damaged items (not due to defects)
- Items without original packaging
- Products not in resalable condition